Pwincess Cutt Return & Exchange Policy
Pwincess Cutt Return & Exchange Policy
At Pwincess Cutt, your satisfaction is important to us. If you’re not completely in love with your purchase, we’re happy to help.
Returns
Returns are accepted within 14 days of delivery.
Items must be unworn, unused, in their original condition, and returned with all original packaging.
Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.
Exchanges
Exchanges are accepted within 30 days of delivery.
Items must be in new, unworn condition with all original packaging.
Exchanges are subject to product availability. If your requested item is unavailable, store credit or a refund will be offered.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
Earrings that have been worn
Personalized or custom-made jewelry
Gift cards
Final Sale or Clearance items
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We’ll make it right as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
We recommend using a trackable shipping service, as Pwincess Cutt is not responsible for packages lost during return transit.
Contact Us
If you have any questions regarding your return or exchange, please contact our customer support team before sending your package.
Customer@pwincesscutt.com
PwincessCutt@gmail.com
Phone number : 818-427-7460
Thank you for shopping with Pwincess Cutt. We appreciate your support and can’t wait to see you shine. ✨
This policy strikes a balance between being customer-friendly and protecting your business. If Pwincess Cutt is positioning itself as a premium jewelry brand, this style fits well with that image.